Terms and Conditions

GENERAL

The OMNIA Vatican and Rome card is owned and managed by OPERA Romana Pellegrinaggi and Roma Capitale.

All product and customer queries and complaints should be sent to OPERA Romana Pellegrinaggi.

The website – romeandvaticanpass.com - is owned and managed by The Leisure Pass Group acting as a sales agent for the OMNIA Vatican and Rome card.

OPEN BUS

All those who purchase a Roma Cristiana offer must be in possession of a valid purchase ticket, and are required to keep it for the duration of the itinerary and to show it upon request to the personnal in charge.

Tickets must be stamped by the on-board assistant or by one of the stamping machines when the participant boards the bus.

Tickets are non-refundable, nor can they be transferred to third parties: therefore, our on-board personnel is not authorized to grant refunds.

O.R.P. commits itself to communicating eventual suspensions of service or route changes in case of protest or strike. Suspensions of service or changes in route due to force majeur (unannounced protests and/or strikes) do not give a right of refund.

The participants of Roma Cristiana are required to pay for any eventual damages caused to vehicles, things or other participants.

The following have the right to free transport: children from 0 to 10 years not completed, when accompanied by an adult; disabled persons; seeing-eye dogs.

Transport of animals: small-sized dogs and cats are allowed on board pursuant to payment of a ticket. A maximum of two dogs are allowed per bus. Dogs must be on a leash and muzzled. The owners of the animals will be responsible for any eventual damages caused to the bus, to O.R.P. personnel or to other passengers.

Luggage: luggage exceeding the dimensions of 25x45x80 cm will not be allowed on board. There is no extra charge for collapsible strollers and musical instruments no greater than 115x50x20 cm. 9. Animals and/or baggage can be refused by O.R.P. personnel due to the demands of our services. 10. Passengers are required to respect the O.R.P. security norms shown on board.

ITINERARIES

Pilgrims must show up at the meeting point. Those who do not respect the starting time of the itinerary will be considered no-shows and will not be provided a refund.

O.R.P. is not responsible for the cancellation of itineraries due to events and/or conditions out of the organization's control. Such events include, but are not limited to, religious celebrations, security reasons, extraordinary events and extreme weather conditions. In such cases O.R.P. is not obliged to refund the ticket but may transfer the itinerary to another date.

Appropriate clothing is required for pilgrims who intend to visit churches and/or basilicas. It is mandatory to have shoulders and legs covered.

The pilgrims who use the audio guides of the Vatican Museums and/or those of St. Peter's Basilica are required to present a currently valid I.D. to the respective personnel. The I.D. will be returned upon return of the audio guide and must use them with care and according to their intended purpose

The itinerary may undergo changes resulting from unforeseen activities or events by the Holy See or the State of Vatican City.

IN THE EVENT OF RENUNCIATION

In the event of a no-show and renunciation, the pass is non-refundable. Furthermore, no refund is offered for passes that are purchased but not retrieved. In the event of acquisition via the Internet, the right of a refund is expressly excluded. Please notice that the OMNIA V&R voucher is valid for 12 months following date of purchase.

IN THE EVENT OF LOSS OR DAMAGE

ORP will not replace the pass in the event that it goes missing, is lost, damaged or destroyed, or if it is stolen or becomes unreadable. The pass will be substituted only in the event that it is deemed to have defects not caused by negligence or mal-intent on the part of the user.

For anything not covered here, consult Opera Romana Pellegrinaggi's General Terms and Conditions, where applicable.

For that which regards special terms covered by current norms relative to entry at museums and state archaeological sites, and by the Commune of Rome covered in the Omnia Vatican & Rome kit, please consult the website www.romapass.it.

In the event of purchasing services not included to OMNIA Vatican & Rome, please consult the website of the organizer or providers of the specific service.

CANCELLATION

You have the right to cancel your order for The OMNIA Vatican and Rome Card (including the OMNIA Rome and Vatican Pass and the Roma Pass) purchased with it within 14 working days starting from the day after completion of your online order (“Cancellation Period”).

To cancel, you must contact us by phone on +44 (0) 20 7293 0972 within the Cancellation Period.

If you cancel your order within the Cancellation Period you must return all OMNIA Vatican & Roma Pass products within the OMNIA Vatican & Rome Card to The Leisure Pass Group Limited, 75 Wells Street, London W1T 3QH, within 30 days.

You are responsible for the cost of returning The OMNIA Vatican and Rome Card (including the Omnia Rome and Vatican Pass and the Roma Pass).

You do not have the right to cancel your order for The OMNIA Vatican and Rome Card (including the Omnia Rome and Vatican Pass and the Roma Pass) within the cancellation period if you have activated The OMNIA Vatican and Rome Card or otherwise started using The OMNIA Vatican and Rome Card (including the Omnia Rome and Vatican Pass and the Roma Pass).